All sales are final — we don't accept returns or exchanges, except for damaged or incorrect orders as outlined below.

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Cigars may need to rest after transit. We recommend 24–48 hours in a humidor at 65–70% humidity before smoking. We're not responsible for condition changes from improper storage after delivery.

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If your order arrives damaged or incorrect, contact us within 24 hours at larganochecigars@gmail.com with your order/WhatsApp confirmation and a video showing the sealed package before opening. Claims without this, or made after 24 hours, won't be accepted.

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We'll review each case at our discretion and may offer a replacement for significant wrapper damage or fulfillment errors on our end — not for wrong addresses given by the customer, shipping delays, or post-delivery damage.

 

Transit damage claims may be referred to the respective courier directly.

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Once an order has been dispatched, it can no longer be cancelled or refunded for change of mind. Damaged or incorrect orders are still handled per the process above.